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How do I report technical issues or troubleshoot other problems?

Updated
  1. Go to the page where you see the error.
  2. Open the browser’s developer console:
    • Chrome:
      • Mac: Option + ⌘ + J
      • Windows/Linux: Shift + Ctrl + J
    • Safari:
      1. Open Safari > Settings > Advanced.
      2. Enable Show features for web developers.
      3. Open the console: Develop > Show JavaScript Console or use Option + ⌘ + C.
    • Edge:
      • Windows/Linux: Ctrl + Shift + I
      • Mac: Option + ⌘ + I
    • Firefox:
      • Windows/Linux: Ctrl + Shift + I
      • Mac: Option + ⌘ + I
  3. Reload the page:
    • Mac: ⌘ + R
    • Windows/Linux: Ctrl + R
  4. Take screenshots or screen recordings of the console logs to share, and submit a customer service request.